Makersflow is the premier product development through to production tool for local and remote teams worldwide.

Support Center

Howdy, we're here to help.

Watch tutorials, read the help guide or blog or send us a message and get the help you need. Makersflow subscribers, please sign in before using support center. Support requests are processed in order queries received.

Help Guide

You're here, great! Let's proceed. Our general help guide covers Booking A Demo or Join and Sign In to Makersflow or Reset Your Password or Sending A Support Message. We've also included our cost Markups and pricing Margin Calculator. It's enough to get you started; the support center provides more detail once you're signed in. Joining and creating your marketplace profile is free. Product collaboration requires a paid subscription.

Ready for the change that is Makersflow? Let's get started with Booking A Demo or select Join if your clear what Makersflow can do for you. Select Book A Demo and let us get started with scheduling your opportunity to see how Makersflow adds value to your business.

Book A Demo

Time to share! It's all mandatory, so please don't hold back. Book A Demo includes creating an account for you. Your account details are used for our internal community access review to ensure only genuine creators and manufacturers gain access. Add everything and Select Submit continuing to verification.

Verification consists of you verifying your email address and our internal community access review before you select your Book A Demo date and time from available slots for your timezone. 

You'll receive an email to the email address you used on the Book A Demo form. Please open it and select Confirm your account email. If you don't receive an email within an hour, check your junk mail or white list email@notifications.makersflow.com which adds our emails to your approved sender's list. Unverified account emails receive another notification 48 hours after the first email.

Great our communication using your email address is working. If your still not receiving our email notifications after whitelisting email@notifications.makersflow.com then you need to contact your email provider or rejoin after creating an email address with a global email provider like Googles Gmail service. 

You will receive an email notification verifying your account email was confirmed and why we're completing our internal community access review. It's all about creating a sustainable business which generates even more value for our global community of like-minded creators and manufacturers.

Welcome your verification was successful. Select Book A Demo to schedule checking Makersflow out.

Demo time, select Month, Day and time then select Confirm. Greyed out days and times aren't available.

Makersflow demo locked in! We're excited to speak with you shortly.

We've confirmed your demo date and time. Select Reschedule Demo to change your scheduled date and time. 

Reschedule demo time, select Month, Day and time then select Confirm. Greyed out days and times aren't available.

Makersflow rescheduled demo locked in! We're excited to share what makes Makersflow such a value driver for product creators and manufacturers.

We've confirmed your rescheduled demo date and time.

Join

Welcome, we're excited that you're ready to join us. Let's get started. Select Join and let us get started.

Information sharing time! Please don't hold back; it's all mandatory. It's important to decide what business type you are, category and subcategory to ensure your collaborator's marketplace sends the right message. Your account is setup with the rest. Add everything and Select Submit continuing to verification.  

Verification consists of you verifying your email address and our internal community access review to ensure only genuine creators and manufacturers gain access.

We sent you an email to the email address you used on the join form. Please open it and select Confirm your account email. If you don't receive an email within an hour, check your junk mail or white list email@notifications.makersflow.com which adds our emails to your approved sender's list. Unverified account emails receive another notification 48 hours after the first email.

Great our communication using your email address is working. If your still not receiving our email notifications after whitelisting email@notifications.makersflow.com then you need to contact your email provider or rejoin after creating an email address with a global email provider like Googles Gmail service. 

You will receive an email notification verifying your account email was confirmed and why we're completing our internal community access review to ensure only genuine creators and manufacturers gain access. It's all about creating a sustainable business which generates even more value for our global community of like-minded creators and manufacturers.

Welcome your verification was successful. You're currently using our free marketplace profile subscription. Sign In and configure your marketplace profile and upgrade to a paid subscription, or Book A Demo to have a look under the hood of Makersflow.

Sign In

Select Sign In from https://makersflow.com allowing access to the Sign In page. 

Sign In to the world of Makersflow. Use your verified account email address and password (To see what password you typed select the eye icon on the right of the password box) you added when joining before selecting CONTINUE. Forgot your password select Forgot Password to request a password reset email to be sent. Or if you don't have an account select Join Now to start the process.

After selecting CONTINUE, you'll receive an email with a one-time verification code. Add this code to the Two-Factor Verification page next. Two-Factor Verification is a standard method to secure your account access with something you know (password) and something provided (one-time code). If you don't receive an email within an hour, check your junk mail or white list email@notifications.makersflow.com which adds our emails to your approved sender's list.

Add the emailed one-time verification code to the Two-Factor Verification page and select CONTINUE. Didn't receive the code select Resend and you'll get another email with new code.

Great, you've successfully Signed In to Makersflow! You're currently using our free marketplace profile subscription. Configure your marketplace profile and upgrade to a paid subscription to experience even more benefits from Makersflow. Select Support Center / Getting Started to continue when signed in.

Reset Password

Sometimes it's hard to remember yet another password. Select Forgot Password, to reset your old password. 

Add your Makersflow account registered email address and select continue or sign in. 

Confirming your Makersflow account registered email address. Expect an email with password reset link shortly. If you don't receive an email within an hour, check your junk mail or white list email@notifications.makersflow.com which adds our emails to your approved sender's list.

Select reset password to add your new password.

Makersflow takes your security seriously, minimum password length ten or more characters. Include minimum one of each type, one lowercase and one uppercase alphabetic characters, one number, and one symbol (%$#...etc). Use an online password generator like Lastpass - Password Generator to easily create your new password. Enter your new password twice ensuring no typos and select continue to finish. (To see what password you typed select the eye icon on the right of the first password box) 

You've successfully reset your password. Sign In with this new password, and update your Makersflow email addresses saved password on your browser. Most browsers allow this convenience by default.

Sending A Support Message

Help guide or tutorials not telling you what you need? Then send us a message. Makersflow subscribers should sign in and review the specific Support Center topics for help before sending a message. Cases are reviewed and responded to typically within 72 hours. Please don't reply to Email notifications you receive. 

Guidance for completing support requests. 

Your Email Address

Ensure your provided email is active as email notifications use this email address. Responses won't reach you if incorrect.

Your Topic

Ensure the right support team receive your support request or delays will result. 

Message

Be clear and explicit of what you are asking. Without clarity, we cannot provide support.

For example, 

Hi There

Please confirm what the $ Cost would be for 100 Essential users?

Thank you

Peter

Are you a computer or a person? Time to verify this fact by selecting the correct images, which is more deterministic that you are a human being if done correctly. We apologise in advance as everyone knows challenges like this are a waste of all of our time. However, we need to secure ourselves by using interaction challenges and keeping masquerading bad actors out of our mutual business.

Take us to your leader human! You passed the interactive challenge! Select Submit this support request to send us this message. 

Message received. Support cases are reviewed and responded to typically with 72 hours. 

Always good to get an email confirmation with your message as a copy for your records.

Back at you with an email response from our super-responsive support team! 

Calculator

Ready for superlative business pricing? Makersflows easy-to-use manufactures cost (MCOGS), direct to consumer or wholesale and retail product pricing calculator Using markups ratio of profit to products manufacturing cost (MCOGS) and goods sold (COGS) and the resulting gross profit and gross margin. You'll see selection checkboxes for product creators production cost, wholesale and retail pricing, manufacturer's cost or direct to consumer production cost and retail pricing. Or use the simple pricing cheat sheet.

Cost and Pricing Calculator 


Manufacturer

Start by selecting checkbox Manufacturer and your desired currency. Let's add the products cost and any freight or exporting charges payable by the manufacturer to generate our Cost Summary (CS). Just leave freight and exporting costs empty if not applicable. Let's now apply our desired Markup % to the Cost Summary (CS), calculating our products Total Manufacturing Cost (MCOGS) and associated Gross Profit and Gross Margin% for this product. Update either the Markup % or Gross Margin % to recalculate. Select Copy Total Manufacturing Cost (MCOGS) icon to copy to clipboard. 

Copy confirmed! Total Manufacturing Cost (MCOGS) $ value copied to your clipboard. 

Creator

Once again start by selecting the desired checkbox, Creator and your preferred currency. Input the Total Manufacturing Cost (MCOGS) and any freight or importing charges payable by the Creator to generate the Total Cost (COGS). Just leave freight and exporting costs empty if not applicable. Select Copy Total Cost (COGS) to copy to clipboard. 

Either use the displayed value for Total Cost (COGS) or manually edit; next, apply your desired Markup % to the Total Cost (COGS), calculating the products wholesale price and associated Gross Profit and Gross Margin%. Update either the Markup % or Gross Margin % to recalculate. Select Copy Wholesale Price to copy to clipboard. 

Use the displayed wholesale price or manually edit; next, apply your desired Markup % to the wholesale price, calculating the products retail price and associated Gross Profit and Gross Margin%. Update either the Markup % or Gross Margin % to recalculate. Select Copy Retail Price to copy to clipboard. 

Direct to Consumer

Select the desired checkbox, Direct to Consumer and your preferred currency. Production Cost input remains the same. Use the displayed Retail Price - Total Cost (COGS) or manually edit; next, apply your desired Markup % to the Total Cost (COGS), calculating the products retail price and associated Gross Profit and Gross Margin%. Update either the Markup % or Gross Margin % to recalculate. Select Copy Total Cost (COGS) or Copy Retail Price to copy to clipboard. 

Pricing Cheat Sheet

Wondering what Gross Margin % results from using a specific Markup % and it's associated multiplier? Then you're in luck! Download the pricing cheat sheet to quickly work out your desired markup %, associated margin % and multiplier. An example of applying a cost multiplier is Total Cost (COGS) $60 x 1.667 = $100.02 resulting in a gross profit of $40.02 and gross margin of 40%.

Select Download Pricing Cheat Sheet and add your email address, then confirm you're not a robot.

Select the requested images and then select Verify. 

Great, you're not a robot. Select submit.

Outstanding! Confirming an email with your Pricing Cheat Sheet has been sent. 

You'll receive an email with the Pricing Cheat Sheet attached shortly. 

Makersflow Product Pricing Cheat Sheet keep it handy to shortcut your pricing calculations.